Learn how UX Design Is Transforming Healthcare Industry

Learn how UX Design Is Transforming Healthcare Industry

UX/UI design in the healthcare business is similar to UX/UI design in other industries in that the ultimate goal is to produce a pleasant user experience that leads to increased user engagement, retention, and conversion, depending on the product or service.

However, the exact applications of UX/UI design vary widely, and UX/UI designers play a critical role in assisting hospitals, medical agencies, organisations, corporations, and other healthcare institutions in successfully and efficiently serving their clients and patients.

There is no industry more important or complex than healthcare when it comes to digital user experiences. Electronic health records (EHRs), health/fitness trackers, specialist apps for conditions like prenatal care, paediatrics, mental health, etc., or specific functions like insurance payments, government help, ambulances, and emergency services, and more are all examples of healthcare applications.

As a result, the user experience in healthcare is multi-layered and sophisticated. To put it another way, a successful digital healthcare UX is one in which information is easy to access, understand, and incorporate.

UI/UX in Healthcare Industry

A UX designer working on digitization software for record might be thinking about how doctors, nurses, and even administrative staff presently access patient data and what kind of interface would be best for someone who uses the platform every day.

In contrast, a designer working on a consumer-facing product such as a consultation scheduler may need to consider the functionality of the product for someone that is unfamiliar with the interface, how the scheduler will work on a mobile platform such as an Android or iOS device, if the product design and interactive features are intuitive, and whether the design experience is satisfying enough that the user might return instead of choosing other alternatives.

Other UX design uses in the healthcare business include:

1. Telemedicine 

As telemedicine grows more widespread, especially in underprivileged and distant places, there is an increased need to create telehealth apps that are inclusive, simple to use, and as near to a face-to-face encounter as feasible.

This is where UX designers, researchers, and analysts can have the most impact by taking into account various user characteristics such as age, technical skills, and mental states, and then coming up with innovative ways to capture the in-person experience between doctors and patients and replicating it in a virtual environment.

2. Accessibility 

When it comes to healthcare technology, accessibility is a critical component of the user experience.

Many users of telemedicine services, health and fitness apps, and appointment registration services may have a disability, low tech literacy, or poor internet connections; it is often the responsibility of the UX designer to advocate for these users.

Thus, ensuring that products and platforms are designed to be intuitive, user-friendly, and take into account the various accessibility issues that a user may face.

3. Wearables 

Wearable gadgets, such as fitness trackers, are becoming increasingly popular, with predictions that there will be 1.1 billion in use by 2022. Because these devices create massive amounts of user data, ranging from steps taken to vital statistics, device makers must figure out how to prioritise information without overloading the user.

This is where UX designers can make a difference, first by understanding users’ wants and behaviours, and then by employing visual communication design to help users obtain and understand the data they’re shown quickly and easily.

4. Simulations in virtual reality 

In recent years, virtual reality (VR) has emerged as a useful training tool for surgeons, according to the Harvard Business Review, which claims that VR technologies have advanced to the point where they can provide “a highly granular picture of what surgeons are doing correctly and identifying areas for improvement.”

In comparison to traditional training techniques, VR training on a VR platform “improved participants’ overall surgical performance by 230 percent,” according to the paper.

UX designers must create an all-encompassing user experience that is accurate and realistic while satisfying the needs of surgeons for such equipment.

5. Electronic medical records (EMRs) 

The digitalization of data alone will not suffice to make information retrieval easier or more efficient when medical records are online.

By factoring elements like what the user prioritises, the sequence of actions performed while using a database, and what areas are imperative versus what can be left empty.

UX designers with awareness and information of how hospital staff typically engage with a system can guarantee that any electronic health record software developed will certainly be useful to the end-user.

6. Chatbots

Chatbots in the healthcare business provide patients with a simple way to get answers without having to speak with a human. Chatbots, on the other hand, are still in their infancy and need to be fine-tuned in order to provide a seamless user experience.

Patients utilise chatbots to make appointments with their doctors and receive health updates.

Chatbots will be able to accomplish much more in the future, including precise diagnosis. To accomplish so, however, UX designers will have to combine the usage of extremely sensitive patient data with a simple functionality that allows for high-quality patient care without the need for human intervention.

7. Personalization

Patients are getting more engaged in their quest to better health as a result of the adoption of digital health apps. For them, a one-size-fits-all strategy is ineffective.

Personalization of the patient experience will be a priority for healthcare companies and products. UX designers will have to create workflows and information that are focused on the patient and adapt to their changing demands as they progress through their trip.

As the healthcare business continues its digital transition, UX designers will be critical in humanising and customising the product experience for patients.


It has been established that UX has a greater impact on product success in the healthcare industry than in other industries. Healthcare is basically a technology-driven industry, with technology assisting in the transformation of the market landscape.

As a result, new product development and design processes are critical for market success. Needless to say, user experience (UX) is critical in the development of successful products. As a new professional in the field of UX/UI you could be a strong connection in streamlining and connecting UX/UI to healthcare with more innovation steps. If you’re looking to get into healthcare and merge UI/UX you get started with Pathway courses and programs in UX/UI learn directly after 12th standard and also study abroad after 1st year.

This is really the way forward in creating innovation actions in the field of healthcare and merging the benefits of UX/UI with it. According to a LinkedIn survey, UX/UI design is one of the top five most in-demand skills, with demand predicted to climb through 2021.

As healthcare providers extend their digital presence, the need for designers who can improve user experiences, make websites and tool platforms more accessible, and enhance the delivery of care for the better will continue to rise around the world.

On the other hand, Explorra design pathway courses are the way forward if you’re thinking of starting your prosperous career in the field of UX/UI. Their courses are designed in a manner that educates you in every aspect on top of which you get the benefit of taking up 1 year abroad. Explorra makes understanding the subject matter easier and interesting through study of various UX case studies and how the field can impact any industry including healthcare. So if you’re a creative person and want to explore the field, you should definitely take up pathway courses at Explorra.

Especially post pandemic, the need for people in healthcare and pharmaceuticals has skyrocketed throughout the globe with more decision makers vying for digital presence and thus, UX/UI developers demand is on the rise. Salary for UX/UI designers is usually decided by education, years of experience, location, and type of organisation. An entry-level UX/UI designer in the healthcare business may expect to earn roughly $68, 457 in 2021.

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